OBJECTIVE
Management or customer relations position, potentially in a web design/development environment, where I can utilize my creative, analytical and organizational abilities.
QUALIFICATIONS
Webmaster Certificate Program ( May 2001), University of Delaware.
Strong analytical aptitude; enterprising at resolving challenging situations.
Thorough attention to detail in coordination and planning efforts.
Articulate supervisor and trainer, interacts well with all levels of personnel.
Superior customer service skills.
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EXPERIENCE
Shift Supervisor, Outbound Jewelry Distribution, QVC, Inc. West Chester, PA - 2001 - Present
- Supervise 20-30 packers in jewelry distribution center for QVC, the world's preeminent electronic retailer. 25 direct reports.
- Maintain First In/First Out (FIFO) priority for shipping product to customers throughout the U.S.
- Handle any problems that arise with manpower or equipment in distribution center with 50,000+ daily volume.
- Assess manpower needs and make decisions to change staffing level as appropriate. Ensure that there is work available for all workers and that productivity remains as high as possible.
Transportation Manager, Matlack Inc. Wilmington, DE 1989 – 2001
- Coordinate and monitor movement of trucks throughout U.S. by interacting with drivers, terminals, and customers to achieve the most effective use of resources. Handle emergencies.
- Promoted to Terminal Manager of truck terminal and rail transfer facility. Increased revenue over 50% within six months.
- Earned significant incentive bonus as Dispatch Supervisor for exceeding profit goals, by maximizing efficiency of 30 drivers.
Assistant Manager, Thrifty Corporation Union City, CA 1988 – 1989
- Exercised flexibility to handle hundreds of questions and complaints daily while managing personnel, inventory and receipts.
- Performed retail closing duties.
District Manager, First Investors Corp. Oakland, CA 1986 – 1988
- Advanced from sales representative to assistant branch manager.
- Established and serviced over 180 accounts through seminars, presentations, and phone contact. Produced largest account in office for two years.
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Recruited, trained and supervised 20 new sales representatives.
Lieutenant (jg), U.S. Navy USS Mauna Kea (AE-22) 1983 – 1986
- Division Officer, supervising up to 25 men.
- Inport Section Leader. Security Team Leader.
- Maintained precise records, arranged delivery, distribution and destruction of sensitive materials; trained personnel as Cryptological Materials Custodian.
SAMPLE WEBSITES
Independently researched and learned effective website design principles, methods, and techniques.
EDUCATION
B.S., U.S. Merchant Marine Academy; 1983
New York State Regents Scholarship winner
View Personal Information and Interests View Cover Letter
References available upon request.